Alarm Monitoring Services

We supply alarm monitoring services to alarm service & installation companies (bureaus) on a national level. We currently have monitored clients in all states and territories Australia-wide, New Zealand and Fiji.

We accept panels communicating on the following systems/formats:

  • Proprietary IP: Direct Wireless, Emizon, Multipath, Paradox, Permaconn, Telstra Secure
  • Ultrasync IP: Reliance IP, Tecom V10 Native, Zerowire
  • Independent IP - Ademco, CSV-IP, SIA DC-09:, Armour IP, BlueHub, Bosch IP, Gallagher IP, Hikvision IP, NESS D8/16XCEL 4G, Pacom IP, PostX & Protege (ICT), Risco IP, Satel IP, Vesta IP, Yale
  • Dialler

Video Verification Services

BENS offers back-to-base Video Activation Alarm services via catchClip.

catchclip features:

  • HD video recording of events stored safely offsite at the catchClip secure cloud storage facility
  • Back-to-base video verification, app & email notifications and web services

Find out more at

Personal & Vehicle Safety Services

We integrate with numerous devices and systems including:

  • Tagger personal duress location device - find out more
  • Nursecall & other medical alarms
  • Emergency call service
  • Netstar Pinpoint vehicle safety device
  • Neveralone personal duress location device

Web & App Services

BENS offers specialised web & app products for bureaus and clients

  • BENS website: A suite of management & reporting tools for bureaus
  • Controlroom website: A bureau branded website for clients with management & reporting tools
  • AlarmCircle app & website: app and web services for users to view and interact with their sites

Our popular services include:

  • Site Activity - View a live feed of events including alarms, video, locations and operator & user interactions
  • Arm & Disarm status - View the status of the site with the ability to Arm & Disarm for compatible devices
  • Test mode - Place a site in test mode
  • DIY Reports - Generate customisable PDF reports

Some of our integrating partners

AJAX Systems

Direct Wireless
Multipath IP


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Certified Grade A1 Monitoring Centre by ASIAL
Certified ISO9001 Quality Management by Global Mark
Certified ISO14001 Environmental Management by Global Mark