Alarm Monitoring Services

We supply alarm monitoring services to alarm service & installation companies (bureaus) on a national level. We currently have monitored clients in all states and territories Australia-wide, New Zealand and Fiji.

We accept panels communicating on the following systems/formats:

• Proprietary IP: Direct Wireless, Emizon, Multipath, Paradox, Permaconn, Telstra Secure
• Ultrasync IP: Reliance IP, Tecom V10 Native, Zerowire
• Independent IP - Ademco, CSV-IP, SIA DC-09: Alarm.com, Armour IP, BlueHub, Bosch IP, Gallagher IP, Hikvision IP, NESS D8/16XCEL 4G, Pacom IP, PostX & Protege (ICT), Risco IP, Satel IP, Vesta IP, Yale
• Dialler

Video Verification Services

BENS offers back-to-base Video Activation Alarm services via catchClip.

catchclip features:

• HD video recording of events stored safely offsite at the catchClip secure cloud storage facility
• Back-to-base video verification, app & email notifications and web services

Find out more at catchClip.com.

Personal & Vehicle Safety Services

We integrate with numerous devices and systems including:

• Tagger personal duress location device - find out more
• Nursecall & other medical alarms
• Emergency call service
• Netstar Pinpoint vehicle safety device
• Neveralone personal duress location device

Web & App Services

BENS offers specialised web & app products for bureaus and clients

• BENS website: A suite of management & reporting tools for bureaus
• Controlroom website: A bureau branded website for clients with management & reporting tools
• AlarmCircle app & website: app and web services for users to view and interact with their sites

Our popular services include:

• Site Activity - View a live feed of events including alarms, video, locations and operator & user interactions
• Arm & Disarm status - View the status of the site with the ability to Arm & Disarm for compatible devices
• Test mode - Place a site in test mode
• DIY Reports - Generate customisable PDF reports